Frequently Asked Questions
Discover everything you need to know about your NADINE MERABI experience.
How long will it take for my order to arrive?
We offer worldwide express shipping. Orders within the UK typically arrive within 1-2 working days, while international deliveries generally take 3-5 working days depending on your location.
What is your return policy?
We accept returns on all unworn items with original tags attached within 14 days of receipt. Please ensure the hygiene seal remains intact on applicable garments to be eligible for a full refund.
How do I find the right size for me?
Each product page features a detailed size guide and specific fit recommendations. If you are between sizes, we generally recommend sizing up due to the structured nature of our luxury fabrics.
Do I have to pay import duties and taxes?
For customers in the UK, USA, and EU, duties and taxes are included at checkout. For other international destinations, you may be responsible for local import duties upon delivery.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Once an order is confirmed, we are usually unable to make changes or cancellations, but you can return the item once it arrives.
How should I care for my MERABI pieces?
Due to the intricate beadwork, feathers, and delicate fabrics, most of our garments are dry clean only. Please refer to the specific care label inside your garment for best results.